Khum MK Investments defines Business Process mapping as a step in workflow management that seeks to document and align business practices with the timelines and resources that enable the highest degree of productivity and efficiency. Business process mapping is sometimes referred to as business process modeling. Business process mapping is often undertaken as an excercise during business process reengineering and transformation. Mapping illustrates pictorially, through graphs and charts, how certain processes flow into others.
A process map shows all process-related activities, including input/output, approvals, exceptions, and cross-functional hand-offs. The main goal of the map is to provide an overview of the relevant business processes, so that organizations and individuals participating in a process are able to understand their specific role in the overall structure.